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Returns and refunds

Last updated · 4 min read

The short version: changed your mind? Send it back within 30 days, unworn and unwashed, for a full refund. If it's faulty, we pay the shipping too. Downloaded patterns can't come back, but if a file won't open we'll fix it or refund it.

  1. 1

    Tell us

    Use the returns form or email us within 30 days of delivery.

  2. 2

    Mail it

    Pack it in the bag it came in and send it by any tracked service.

  3. 3

    Get your money

    We refund your card within 5 working days of it reaching us.

1Changing your mind

You have 30 days from the day your package arrives to send back anything you bought from us, for any reason. It needs to be unworn and unwashed, with its paper tag still on, so the next person gets it as fresh as you did.

You pay the shipping for a change of mind. We refund the price of the item and the standard delivery you paid when you ordered.

2Faulty or wrong items

If a seam has come apart, a button is missing, or we sent the wrong size or color, tell us within 30 days and we will send a free returns label. You can choose a full refund, a replacement, or a repair if it is a piece you love.

3What we can't take back

  • Digital knitting patterns, once downloaded. If a file is broken, we fix it or refund it.
  • Pieces knitted to your own measurements, unless they are faulty.
  • Yarn that has been wound into balls or cut.

4How to send it back

Start a return with the button below, or email us your order number. Then mail your package to:

Purl Street Knits, Returns
4 Weavers Yard
Hebden Bridge HX7

Keep your proof of shipping until your refund arrives. Packages lost on the way back are covered if you used a tracked service.

Start a return

5Refunds

We check every return the day it arrives and refund the card you paid with within 5 working days. Your bank may take a few more days to show it. We email you the moment it is sent.

6Your rights and questions

This policy adds to your legal rights as a customer; it never takes any away. If anything here is unclear, write to hello@purlstreet.example or ring 0113 496 0264, Tuesday to Saturday, 10am to 4pm.

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