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Copperline Broadband · Help videos

Slow Wi-Fi? Three fixes, under two minutes each.

Most slow connections are fixed at home in five minutes. Try these in order before you call.

Video poster: a flat illustration of a desk clock beside an hourglass

Fix 1

Restart your router the right way

Off at the wall for a full 30 seconds, then wait for the white light.

Video · 1 min 10 s

Video poster: a flat illustration of a telescope pointed at dotted star charts

Fix 2

Find the best spot for your router

High up, in the middle of the house, and away from the fish tank.

Video · 1 min 45 s

Video poster: a flat illustration of a clipped stack of receipts with two coins

Fix 3

Check which speed you pay for

Your bill shows it in the top box. Here is how to read it.

Video · 1 min 20 s

Still slow after all three?Run a line test from your account, or call 0161 496 0418, 8am to 8pm.

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